Terms and Conditions

1. Provider & scope

1.1. Please read these Terms and Conditions ("Terms") carefully. They govern the contractual relationship between you (the "Customer") and Entrio sp. z o.o., registered at ul. Zagórna 28, 37-420 Kopki, Poland, registration number: KRS 0001235479, VAT ID: PL6020153342, REGON: 544507404 (hereinafter "Tollentrio", "we" or "us").

1.2. Contact details:

• Email: help@tollentrio.com
• Phone: +48 880 685 468
• Registered & business address: ul. Zagórna 28, 37-420 Kopki, Poland

1.3. A "Consumer" is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor to their self-employed professional activity. A "Business Customer" is any natural or legal person acting in the exercise of their commercial or self-employed professional activity.

1.4. By placing an order through Tollentrio you confirm that you have read, understood and accepted these Terms. Conflicting terms of the Customer do not apply.

2. Subject of the contract & service description

2.1. Tollentrio operates the website tollentrio.com, through which customers can purchase digital road vignettes ("e-vignettes") for European countries that charge a toll for the use of motorways and national roads.

2.2. Tollentrio is an independent service provider and not a government authority. We act as an intermediary that registers e-vignettes on behalf of the Customer with the relevant national toll authority of the respective country.

2.3. Service description: The Customer instructs Tollentrio to register a specific motor vehicle (identified by its number plate) in the electronic database of the competent toll authority of the destination country for a validity period chosen by the Customer and a specific vehicle category. Tollentrio carries out this registration on behalf of the Customer and charges a service fee in addition to the state toll fee. The Customer receives a confirmation of registration by email (and optionally by SMS).

2.4. Currently served countries: Austria, Czechia, Slovakia, Hungary, Romania, Bulgaria, Slovenia, Switzerland and Moldova. Tollentrio may add or remove countries at any time.

2.5. E-vignettes are issued exclusively by the competent authority of the destination country. Tollentrio has no influence on the authority's decision to issue or refuse an e-vignette. The nature and scope of services provided are subject to the regulations of the respective destination country.

2.6. The vehicle registration number (number plate) provided by the Customer is essential for issuing the e-vignette. The Customer is solely responsible for the accuracy of all data provided, including number plate, country of registration and vehicle category.

2.7. Tollentrio is a private service provider and has no connection with, support from or mandate from any government authority. Customers may purchase e-vignettes directly from the state websites of the respective countries. Our service consists in assisting with the registration process on behalf of the Customer for an additional service fee.

2.8. Customers are informed that they can purchase e-vignettes directly from state providers, usually at a lower price, without the additional service fee charged by Tollentrio.

3. Conclusion of the contract

3.1. The presentation of services and products on our website does not constitute a legally binding offer but rather an invitation to the Customer to place an order.

3.2. By clicking the final order confirmation button, the Customer places a binding order for the services listed on the order page.

3.3. Tollentrio confirms receipt of the order by sending an email confirmation. This receipt confirmation does not yet constitute acceptance of the offer.

3.4. The contract is concluded when Tollentrio confirms the successful registration of the e-vignette and sends the confirmation document by email to the Customer.

3.5. The contract language is English. Translations of these Terms are provided for convenience only. In case of discrepancies, the English version prevails.

4. Prices & payment

4.1. All prices shown on our website are final prices and include applicable VAT. Prices consist of two components:

• State fee (toll) — the fee of the national toll authority;
• Service fee — our fee for the registration service, processing, customer support and delivery.

4.2. Prices may vary depending on the destination country, vehicle type and vignette duration. The final price is shown before the Customer confirms the order.

4.3. Currency: prices on Tollentrio are shown and charged in EUR. Where an state fee is set in a local currency, the order page may show an approximate EUR equivalent for transparency; the final total payable to Tollentrio is always shown before confirmation.

4.4. The online payment processor is Autopay S.A., based in Sopot, ul. Powstańców Warszawy 6, 81-718 Sopot.

Available payment methods:

Payment cards:

• Visa
• Visa Electron
• Mastercard
• MasterCard Electronic
• Maestro

We also accept: Apple Pay, Google Pay, BLIK, Przelewy24, instant bank transfers and other methods provided by Autopay S.A.

4.5. Payment is due immediately upon placing the order. The e-vignette will only be registered after successful receipt of payment.

4.6. Invoices are sent to the Customer by email in electronic form. The Customer agrees that the electronic invoice replaces the paper invoice.

4.7. Depending on the Customer's location, VAT treatment may vary in accordance with applicable European Union regulations.

4.8. state toll fees. The tables below contain the state toll fees set by the competent national toll authorities. These fees, together with the service fee, are included in Tollentrio prices. fees may be changed by the respective authorities.

Loading current rates…

5. Delivery terms

5.1. Digital delivery only. Tollentrio provides a fully digital service. No physical goods are shipped. The e-vignette confirmation is delivered exclusively by email to the address provided by the Customer during the order process.

5.2. After successful payment, the e-vignette confirmation is normally delivered within 30 minutes during business hours.

5.3. Business hours are 07:00 – 24:00 CET, 7 days a week. Orders placed outside business hours (between 00:00 and 07:00 CET) are processed from 07:00 CET on the next morning in the order they were received.

5.4. It is the Customer's responsibility to provide a valid, reachable email address. Tollentrio is not liable for non-delivery due to incorrect email addresses, spam filters or full mailboxes.

5.5. If the Customer optionally selects SMS notification, a confirmation will also be sent by SMS to the phone number provided for an additional fee.

5.6. If the Customer does not receive the e-vignette confirmation within a reasonable time, they should check their spam/junk folder and then contact help@tollentrio.com.

6. Customer obligations

6.1. The Customer is obliged to provide accurate and complete information, in particular:

• Vehicle registration number (number plate);
• Country of registration of the vehicle;
• Vehicle category/type;
• Desired validity period and start date of the vignette;
• Valid email address and contact details.

6.2. The Customer warrants that they are the driver or the registered keeper of the vehicle, or that they are duly authorised by the registered keeper to purchase the e-vignette.

6.3. Tollentrio is not responsible for consequences arising from incorrect information provided by the Customer. Once the e-vignette has been registered with the competent authority, errors in data entry (in particular the number plate) can generally no longer be corrected.

6.4. Tollentrio does not guarantee the successful registration or validity of the e-vignette if the Customer provides incorrect or incomplete information.

7. Right of withdrawal

7.1. Consumers have the right to withdraw from this contract within 14 days without giving any reason, provided the service has not yet been fully performed.

7.2. The withdrawal period is 14 days from the day the contract is concluded.

7.3. To exercise the right of withdrawal, the Customer must inform us by an unambiguous statement (e.g. by post or email) of their decision to withdraw from this contract. Contact details:

Entrio sp. z o.o.
ul. Zagórna 28, 37-420 Kopki, Poland
Email: help@tollentrio.com

7.4. To meet the withdrawal deadline it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

7.5. If the Customer withdraws from this contract, we will refund all payments received from the Customer without undue delay and no later than within 14 days from the day on which we receive the notification of withdrawal. We will use the same means of payment as used in the original transaction.

Early expiry of the right of withdrawal

7.6. Important: The right of withdrawal expires early if Tollentrio has fully performed the service (i.e. the e-vignette has been successfully registered with the toll authority) and the Customer has previously expressly consented to Tollentrio starting performance before the withdrawal period expires, and has acknowledged that the right of withdrawal will be lost upon full performance of the contract.

7.7. By confirming the order, the Customer expressly consents to the immediate commencement of the registration service and acknowledges that the right of withdrawal expires as soon as the e-vignette has been successfully registered with the competent authority.

8. Refunds & returns

8.1. Due to the nature of the service (digital registration with a government authority), refunds are generally not possible once the e-vignette has been registered, as the registration cannot be reversed.

8.2. Refunds may be granted in the following cases:

• The e-vignette was not registered due to a technical error on the part of Tollentrio;
• A duplicate order was placed and the Customer was charged twice for the same service;
• The order was cancelled before registration was completed.

8.3. Refund requests must be submitted in writing to help@tollentrio.com within 14 days of the order date, including the order number and a description of the issue.

8.4. In the case of an approved refund, the state fee component will only be refunded if a reversal is possible with the competent authority. The service fee is non-refundable once registration has been initiated.

8.5. Refunds are processed within 14 business days via the original payment method.

8.6. Refund requests due to incorrect data entry by the Customer (e.g. wrong number plate) will not be accepted, as Tollentrio has no control over the registration once submitted to the competent authority.

8.7. For further details, see our Withdrawal Policy & Refund Policy page.

8.8. Nothing in this section limits or excludes consumers' statutory rights under applicable law, including rights under EU consumer protection regulations.

9. Liability

9.1. Tollentrio is liable for damages only in case of gross negligence or wilful misconduct on the part of Tollentrio or its agents.

9.2. Tollentrio is not liable for:

• Errors or delays caused by the competent toll authority;
• Consequences of incorrect information provided by the Customer;
• Temporary unavailability of the website or the toll authority's systems;
• Indirect or consequential damages, including fines, penalties or travel delays.

9.3. Liability for damages to life, body or health and liability under mandatory statutory provisions remain unaffected.

9a. Chargebacks & payment disputes

9a.1. If a Customer initiates a chargeback or payment dispute through their bank or card provider for a service that was lawfully provided, Tollentrio reserves the right to contest the chargeback and provide the payment provider with evidence of the completed registration.

9a.2. We strongly recommend that Customers contact help@tollentrio.com directly before initiating a chargeback, so we can resolve the issue quickly and amicably.

9a.3. Fraudulent chargebacks (i.e. chargebacks for services correctly provided) may result in the Customer being held liable for any fees or costs incurred by Tollentrio as a result of the dispute.

9a.4. In the event of a payment dispute, Tollentrio reserves the right to provide the payment provider with evidence, including order details, IP address, transaction data and confirmation of the successful e-vignette registration.

10. Intellectual property

10.1. All content on the Tollentrio website, including texts, graphics, logos, images and software, is the property of Entrio sp. z o.o. or its licensors and is protected by copyright and industrial property rights.

10.2. Reproduction, distribution or other use of content from this website without prior written consent is prohibited.

11. Governing law & jurisdiction

11.1. These Terms and the contractual relationship between the Customer and Tollentrio are governed by the law of the Republic of Poland, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2. For Business Customers, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the competent court at the registered seat of Entrio sp. z o.o..

11.3. For Consumers, statutory jurisdiction rules apply. Consumers may also sue before the courts of their habitual residence.

12. Complaints & dispute resolution

12.1. Complaints procedure: if you are not satisfied with our services, please contact us at help@tollentrio.com with a description of the problem and your order number. We will confirm receipt of your complaint within 2 business days and endeavour to resolve all complaints within 14 business days.

12.2. The European Commission provides a platform for online dispute resolution (ODR), available at: https://ec.europa.eu/consumers/odr.

12.3. Our email address can be found in section 1 of these Terms.

12.4. Tollentrio is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by law.

13. Changes

13.1. Tollentrio reserves the right to amend these Terms at any time. The amended version will be published on the website. Existing contracts are governed by the Terms that applied at the time the contract was concluded.

13.2. If one or more provisions of these Terms are or become invalid, the validity of the remaining provisions remains unaffected.

14. Final provisions

14.1. Additions and amendments to the contract between the Customer and Tollentrio must be made in text form (email is sufficient).

14.2. Verbal side agreements are deemed non-binding.